For organizations to thrive they must: reduce their cycle times, operate with minimum fixed assets and overhead (people, inventory and facilities), shorten product development time, improve customer service, empower employees, innovate and deliver high quality products, enhance flexibility and adoption, capture information, create knowledge, share and learn. None of this is possible without a continual focus on the creation, updating, availability, quality and use of knowledge by all employees and teams, at work and in the marketplace.

At New Media Solutions, we believe that Knowledge Management (KM) is not a technology-based concept. While technology can support KM, it's not the starting point of a KM program. We advise our customers to conduct KM decisions based on a thorough review of who (people), what (knowledge) and why (business objectives)…and then we advise on developing and implementing the "how" (technology).

Our KM solutions run the gamut from standard database driven, e-mail communications systems to sophisticated portals with collaboration tools designed specifically to support community building and identity. Generally, our solutions fall into one or more of the following categories: knowledge repositories, expertise access tools, e-learning applications, discussion and chat technologies, synchronous interaction tools, and search and data mining tools.

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